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Shipping & Return
Shipping
Products in stock are dispatched within 1 - 2 working days with GLS. In the EU, a delivery time of 2 - 5 working days is to be expected. Orders to other European countries can take between 5 - 10 working days. It is currently not possible to place orders outside Europe on the website. If you are interested, please send an e-mail to office@impibag.com. Shipping costs depend on the country of order and will be added at check-out. Outside the EU, customs duties or fees may be incurred after the order has been completed, which must be borne by the customer. If you have any questions, please contact office@impibag.com.
Returns
Didn't find the right thing? It can happen... Our returns are processed manually. Please fill in the returns form and send us an e-mail to office@impibag.com or use the contact field below. We ask for your understanding that you are responsible for the shipping costs in the event of a return. Products can be returned within 14 days in their original packaging (with the exception of personalised items and sale items, these are excluded from exchange and return). Please make sure that the shoulder straps, if they have been opened, do not press against the IMPIBAG in the box. Thank you very much! If you have any questions, please contact us on WhatsApp: +43 664 107 38 00 or send an e-mail to office@impibag.com.
Address for returns
Impibag
Witthauergasse 6/2
1180 Vienna
Austria
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