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WhatsApp: +436641073800

Tel.; +4315053000   E-Mail: office@impibag.com

SHIPPING & RETURN

IMPIBAG® 
a registered design and brandname of ms&e trading gmbh
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Office: Witthauergasse 6/2 

Showroom: Herbeckstraße 42

1180 Vienna | Austria | Europe

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E-Mail: office(at)impibag.com

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ABOUT US

IMPIBAG stands for "important & bag". Our mission is to make everyday life easier with our designs. Say goodbye to the endless search for keys, cell phones, and more in the depths of your handbag. We have high standards for functionality, quality, and design. We are pleased to accompany thousands of users daily in their everyday lives and on their travels.

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IMPIBAG is a Viennese design initiated by a mother-daughter duo in 2016. Since then, we have been working daily on designs that support women in their everyday lives while meeting the demands for fashionable appearance.

COMMON QUESTIONS

Does my phone fit?
Yes! Every commercially sold phone fits the design

What's the difference between Classic and Travel?
The Travel design has a glasses case and removable cards holder additionally to the classic features

Does it come with straps?
Yes! Every Impibag comes with 3 straps: Leather long, leather short and a chain

Further questions? Please email us!
office@impibag.com

 

GENERAL INFORMATION

Regarding Returns If you are unexpectedly dissatisfied with an item, it can be returned within 14 days (excluding items marked as "Final Sale" or clearance items). The period starts upon the arrival of the package at the delivery address or at the time of drop-off at the parcel shop. Please understand that the shipping costs must be paid by the customer in this case. Feel free to contact us at office@impibag.com.

Is my repair covered by the warranty? All IMPIBAG designs are covered by a statutory warranty of two years from the date of purchase. This warranty covers defects that are due to faulty workmanship or material. In such cases, we offer to repair your product free of charge. Damage caused by normal wear and tear, improper use or external damage is excluded from the warranty. The judgment of these cases is at the discretion of Impibag.

Regarding Payment Options We accept payments via PayPal, advance payment (bank transfer), and card payments with major credit cards (e.g., Visa, Mastercard, American Express, Discover, Diners, CUP, JCB, Maestro). Depending on the location, Klarna payments are also accepted.

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