Repairs
We are happy to help!
Regarding Repairs
At Impibag, we value the quality and durability of our designs. However, if your Impibag should ever have a defect, we are here to help.
Please send an email to our customer service (office@impibag.com) with the following information so that we can assist you as quickly as possible:
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Your order number, invoice, or the email address used for the purchase
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A brief description of the defect and how it occurred
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A photo or video of the defect
We will get back to you as soon as possible to discuss the necessary steps and restore your Impibag to perfect condition.
General questions
Does my repair fall under the warranty? All IMPIBAG designs come with a statutory warranty of two years from the date of purchase. This warranty covers defects due to errors in workmanship or materials. In such cases, we offer a free repair of your product. Damage caused by normal wear and tear, improper use, or external damage is not covered by the warranty. The assessment of such cases is at the discretion of Impibag.
Can I have my IMPIBAG repaired even if the repair is not covered by the warranty? We are happy to handle repairs that are not covered by the warranty. The costs of these repairs will need to be borne by the customer. Please feel free to send us an inquiry at office@impibag.com. We will inquire about the costs with our manufacturer depending on the issue and inform you in advance.
How does the repair process work? After we have offered you solutions, you can tell us what you would like to do. If you choose to have us perform the repair, please send the item (without straps) well-packaged to the following address: Impibag Witthauergasse 6/2 1180 Vienna Please make sure to send the package with tracking, as you are responsible for ensuring its safe delivery. We would like to note that we cannot accept liability for any packages that are lost or damaged on your end.